We are only satisfied when you are.
Our customer service includes:
Step 1: To return products, you will need an RMA number. You can request one by phone +49 8171 3492-0, fax +49 8171 3492-16, or by e-mail. It would help us greatly if you would indicate the delivery order number or invoice number, serial number, article number, customer number and a detailed description of the issue.
Step 2: Pack the device in its original packaging so it is safe for transport and ESD-compliant and mark the RMA number clearly on the packaging. Please include inside the packaging a detailed description of the problem for each device. Send the goods to us.
We generally require two to four weeks for the in-house testing and repair. Any necessary procurement of spare parts or repair by the original manufacturer can prolong the processing time.
Our quality management approach fulfills the requirements of the ISO 9001:2015 quality standard and the ISO 14001:2015 environmental standard. We meet the requirements of the RoHS directives 2011/65/EU, the REACH Regulation 1907/2006/EC, and the WEEE directives.
If required we can also provide you with other industry or country specific certifications such as: