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Support and Downloads

We are only satisfied when you are.

Our customer service includes:

  • Maintenance
  • Application support
  • Repairs on site or in-house
  • Spare parts deliveries
  • Accessories offers
  • Long-term product availability also for EOL components

Repair Service (RMA)

Step 1: To return products, you will need an RMA number. You can request one by phone +49 8171 3492-0, fax +49 8171 3492-16, or by e-mail. It would help us greatly if you would indicate the delivery order number or invoice number, serial number, article number, customer number and a detailed description of the issue.

Step 2: Pack the device in its original packaging so it is safe for transport and ESD-compliant and mark the RMA number clearly on the packaging. Please include inside the packaging a detailed description of the problem for each device. Send the goods to us.

We generally require two to four weeks for the in-house testing and repair. Any necessary procurement of spare parts or repair by the original manufacturer can prolong the processing time.

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Certificates

Our quality management approach fulfills the requirements of the ISO 9001:2015 quality standard and the ISO 14001:2015 environmental standard. We meet the requirements of the RoHS directives 2011/65/EU, the REACH Regulation 1907/2006/EC, and the WEEE directives.

ISO 9001:2015

ISO 14001:2015

REACH Regulation 1907/2006/EC

RoHS Directive 2011/65/EU

WEEE

If required we can also provide you with other industry or country specific certifications such as: 

  • FCC
  • UL/CB
  • CCC
  • Automotive E1
  • Railway certifications
  • Marine certifications