To ensure that your repair goes quickly and smoothly, we have streamlined our systems and RMA processes to handle your case as efficiently as possible.
To return products, you will need an RMA number. You can request one by phone +49 8171 3492-0, fax +49 8171 3492-16, or by e-mail.
It would help us greatly if you would indicate the delivery order number or invoice number, serial number, article number and customer number when sending back any RMA including a detailed description of the issue also.
Please pack the goods so they are safe for transport and ESD-compliant and mark the RMA number clearly on the packaging. Please include inside the packaging a detailed description of the problem for each product.
Send the goods to us.
We generally require two to four weeks for the in-house testing and repair. Any necessary procurement of spare parts or repair by the original manufacturer can prolong the processing time.