Repair service (RMA)

To ensure that your repair goes quickly and smoothly, we have streamlined our systems and RMA processes to handle your case as efficiently as possible.

Step 1:

To return products, you will need an RMA number. You can request one by phone +49 8171 3492-0, fax +49 8171 3492-16, or by e-mail.

It would help us greatly if you would indicate the delivery order number or invoice number, serial number, article number and customer number when sending back any RMA including a detailed description of the issue also.

Step 2:

Please pack the goods so they are safe for transport and ESD-compliant and mark the RMA number clearly on the packaging.  Please include inside the packaging a detailed description of the problem for each product.

Send the goods to us.

Step 3:

We generally require two to four weeks for the in-house testing and repair. Any necessary procurement of spare parts or repair by the original manufacturer can prolong the processing time.